PANTYHOSE PASSION CUSTOMER SERVICE AND SUPPORT

LOGIN TROUBLE CAUSES AND SOLUTIONS:

Having problems logging into the site? There are many different causes for login difficulty. I will list as many of them below as I can and will provide some steps for your use that will assist in resolving the problem quickly and easily.

On September 15th, 2015 we went through the password list and removed any old usernames that were expired. These usernames were not being billed and should not have been active. If you suddenly find you do not have access please verify that your account is active at CCBill before contacting support. Thank you.

FIRST AND FOREMOST --- PROXY SERVERS (and some firewalls) MAY PREVENT LOGIN. IF YOU EXPERIENCE LOGIN PROBLEMS LOOK AT THESE FIRST BEFORE CONTACTING SUPPORT. WE WILL JUST TELL YOU TO LOOK AT THEM BEFORE WE DO ANYTHING ELSE.

DO NOT LOGIN MORE THAN SIX TIMES IN ONE HOUR AS IT WILL SUSPEND YOUR ACCOUNT AUTOMATICALLY.

COOKIES AND WHY THEY ARE YOUR FRIEND....

Cookies have received a bad reputation because they can be used in ways that can compromise your personal information and/or can be used to track your activities on the Internet. Third party cookies are used to provide information to other companies (such as Google) to track users all over the Internet. The site uses cookies to remember your username and password if you wish to do so on some of our sites. We also place cookies to aide in identifying you in order to personalize your browsing experience such as in our image galleries where cookies are used to remember you image size preference. We also provide anonymous tracking information to Google Analytics to track our Internet traffic.

The site not provide any third party with information that can easily be linked to any one individual. All information on the Internet can be tracked eventually back to a specific computer at a specific time, but we do not provide information to anyone that can identify a specific user.

If you do not wish to participate in our system you may reject the cookies from our site. However your choice will affect your browsing experience. If you would like more information on cookies and how to manage them please click here.

 

OTHER CONNECTION ISSUES

When I try to login I am redirected back to the 403 Forbidden Page. Why?

This is caused by a suspended account. Accounts can be suspended automatically by the password software when it is accessed from to many different IP addresses, when it is logged into over X number of times in an hour, or other reasons. Sometimes, when a member has been with the site for a while or moves a great deal (travels), an account can be suspended for IP abuse by mistake. If you account is suspended, please contact us via email to support@dawndesire.com and we will look into what may have happened and attempt to get the situation worked out.

Another cause of this problem is someone attempting to gain access and has their IP suspended, it is added to a special file that denies access to not only the members area but also to the login page itself. This is supposed to help slow down brute force attacks and it works. Hackers use dynamic IP addresses (or others may use spoofed addresses) that may actually be the IP address you are now surfing with and this can cause problems. They get their IP suspended, get a new IP and start hacking again. You however connect to the IP that was suspended and dont know why you can not get to the site. Give it a little time (an hour at most) and check again. The list resets itself.

I can not connect to the server at all. What is wrong?

If you are reading this page on the site (and not through a cached version of the page) then you are not blocked from the server. You are just blocked from the site. You can be blocked from the site/server for many reasons but most times it is for port scanning. You may not even know you are doing it.

Port scanning is a process in which computer software is used to scan for open ports on a remote machine. This can be done for legitimate reasons but most times is done to probe for vulnerabilities. Our server's firewall is configured to detect port scanning and to drop and block incoming connections from the IP address that is scanning the ports.

The port scanning software is normally a class of virus/malware/trojan and you won't even know you have it until you suddenly can't connect to our server but can still reach other sites (which is what happened to me one day when I was using a friends laptop). We recommend that you scan your computer using a reputable virus scanner (ie Nortons, McAffee, FProtect, AVG, Webroot etc).

PROXY SERVERS MAY PREVENT LOGIN. THAT IS HOW IT SUPPOSED TO WORK AND NO WE WONT ADD YOU TO THE WHITELIST.

DO NOT LOGIN MORE THAN SIX TIMES AN HOUR AS IT WILL SUSPEND YOUR ACCOUNT

If you experience any other trouble and are sure that your account is still active (check the status of your account with your billing company BEFORE contacting our support), please send and email to support@dawndesire.com

All support email correspondence MUST contain at least two of the following items:

1. Your login Username
2. Your login Password
3. Your First AND Last Name
4. The email address you used when you joined the site.
5. Your Subscription ID.
6. Your Transaction Number.

With this information we can locate your account and figure out what is going on. If you email support without two of the items listed above your email will be returned to you unanswered with a request for the required information.

PASSWORD PROBLEMS AND RECOVERY:

If you are having trouble logging in to the site please visit our LOGIN TROUBLE page to help you resolve the problem.

If you have lost your password or do not remember your account information you may look it up using the links below. Please be sure to choose the correct billing company for your account. If you experience any problems you may contact us to look up the account as well.


CCBill OPTIONS

CREDIT CARD
ONLINE CHECK
CCBILL.COM

Copyright © 2000 CCBILL, LLC.

MEMBERSHIP CANCELLATION

We hope that you have enjoyed your time with us and while we hate to see you go we understand that from time to time people feel the need to move on. If you would like to cancel your subscription you may do so using the links below. Please be sure to choose the correct billing company for your account. If you experience any problems you may contact us to cancel the account as well.



CCBill OPTIONS
CREDIT CARD
ONLINE CHECK

CCBILL.COM

Copyright © 2000 CCBILL, LLC.

For all other problems/questions contact support@dawndesire.com

 
© 2001 - 2017 DawnDesire.com. All Rights Reserved. No part of this site may be reproduced by any means for any reason without the express written consent of the copyright holder.
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